After contacting David to diagnose the problem, he spent 30 minutes investigating the machine and successfully discovered that there had been a coolant failure that had affected the electronics. Following the diagnosis, David took the faulty drive back to his workshop and quickly quoted for a new one to be installed. Industrial Electronic successfully repaired the CNC Milling machine, so it was working at 100% capacity.
“We were impressed with David’s efficiency and regular updates on how the repair process was going.”
Stephan praised David’s communication skills and noted that he provided regular and consistent updates on the repair process. This ensured that Stephan and his team could make the necessary provisions for any downtime that was caused because of the faulty machinery.
Upon visiting the Industrial Electronic workshop on Ferry Road, Stephan was taken aback by the amount of electronic equipment, cementing them as a leading business in electronic repairs.
“We’d like to thank David and his team at Industrial Electronic for his efficient diagnosis and repair of our CNC Milling machine. This machine is crucial for our business and any downtime would’ve been harmful to our business operations. We appreciate the constant updates and reminders of how the repair process was going as it meant we weren’t left waiting.”
